Wehear Privacy Policy
Published on: October 24th, 2024
Updates:
We update our contact information in this version.
We are committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) applies to the our apps, websites, and related services (collectively, “Services”), and explains how we collect, use, disclose and keep information that can identify you (“Personal Information”) when you create an account and use the Services.
The Services are provided and controlled by Star Reading Limited, a company operating under the laws of Hong Kong, located at Unit 2, 27/F, One VistaSummit, No. 3 San Hop Lane, Tuen Mun, New Territories, Hong Kong (collectively, “Star Reading”, “we”, “us” , or “our”). If you have any questions or concerns regarding this Policy or the use of your Personal Information, You may contact us via email at service@wehearfm.com.
Please note that this Policy only applies to data collected or received by us through your use of Services. It does not apply to, and we are not responsible for, the actions of third party individuals or companies, the content of their sites, their use of data you provide to them, or any products or services they may offer. Any link to those sites does not constitute our sponsorship of, endorsement of, or affiliation with, those people or companies.
By creating an account with us, using the Services, or submitting any Personal Information via the Services, you are consenting to the collection, use and disclosure of your Personal Information as described below in this Privacy Policy. IF YOU DO NOT CONSENT TO THE USE OF YOUR PERSONAL INFORMATION IN THESE WAYS, PLEASE STOP USING THE SERVICES.
This is important; we hope you will take time to read it carefully.
1.Age Restrictions
The Services is not intended for a user under age of 17. We do not knowingly collect or solicit Personal Information from a user under the age of 17, nor do we knowingly allow a user under age of 17 to use our Services. If you are under 17, please do not send any information about yourself to us, including your name, address, telephone number, or email address.
If you are between the ages of 17 and the age of majority where you reside (each a “Teen ”), you must review the Policy with your parent or legal guardian to confirm that you and your parent or legal guardian understand and agree to the Policy. If you or any parent or legal guardian permit a Teen to use the Services, you hereby agree to the Policy on behalf of both yourself and the Teen. You further agree that you are solely responsible for any and all use of the Services by your Teen regardless of whether such use was expressly authorized by you.
If a parent, guardian or anyone becomes aware that his or her child has provided us with Personal Information without their consent, or anyone believes that we have Personal Information about or collected from a child, he or she should contact us atservice@wehearfm.com.
If we discover that a user under 17 years of age has created an account, or that a user or visitor under 17 years of age has posted Personally Information or other content to the Services, we will terminate the account and remove the information or other content as soon as commercially practicable.
2.Personal Information Collected
The Personal Information we collected depends on how you interact with the Services. We collect information about you from different sources and in various ways when you use our products, including information you provide directly, third-party data sources, information collected automatically, and data we infer or generate from other data. More information about the categories and sources of information is provided below.
Registration information
We will collect certain information from you during the registration/ sign-up process for the Services. This may include information like your username, nickname, age, email address, password and profile photo.
Social networks
If you choose to register to use the Services with a social networking credential, such as with a third-party account (e.g. Facebook, Google, Apple), we will ask permission to access basic information from that account, such as your name, email address and public profile. We will likewise share certain information with the relevant social network such as your app ID, access token and the referring URL. You can stop sharing that information with us at any time by removing our access to that account.
Payment information
We may collect your payment information if you are a paying customer. This information is required to complete a commercial transaction on our Services. We use this information to enable and fulfill your transaction. If you choose to use any third-party’s service to finalize and pay for your order, you will provide your credit card number directly to the third-party. The privacy policy of the third-party will apply to the information you provide on its website.
Sweepstakes, contests and surveys
If you participate in a contest, special programs or survey, we may request certain Personal Information from you. The purpose of the survey and the identity of the service provider providing the survey (if we engaged a service provider), will be notified to you prior to you completing the survey.
Contact information and other information provided voluntarily
If you provide feedback or contact us, or otherwise provide information voluntarily to us, our employees, or our contractors, you contact information, any information you voluntarily provide and any associated data will be collected by us as well.
Identifiers and device information
When you use any of our Services, we will automatically collect certain information about you, including your browser type (e.g. Chrome, Safari) and language, time zone setting, locale settings (country and preferred language), the date and time of your query, cookie data, device identifiers, including iOS Identifier for Advertisers (IDFA), iOS Identifier for Vendors (IDFV), Android Advertising ID, and information about your device, including the type and model, manufacturer, operating system (e.g. iOS or Android), carrier name, screen size, orientation, audio, battery, device memory usage, settings, and boot time.
We also collect information about the interaction of your apps, browsers, and devices with our Services, including your Internet Protocol address, crash reports, system activity and the date, time and referrer URL of your request.
As for cookie data, you have the right to choose whether or not to accept cookies. Upon accessing our site, you will be prompted to decide whether to accept any cookies the use of which is subject to your consent (non-technical cookies), containing the link to this Cookie Policy for further detail, and you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, please note that if you choose to refuse cookies, your navigation experience may deteriorate and you may not be able to use the full functionality of Services.
Usage data
We automatically log your activity on Services, including data relating to different app events (e.g. app activation, clicks, purchases, downloads, plays, reads, book ratings, usage duration, bookmarks, bookshelf and thoughts management, sharing and searches, including searches for books or keywords), purchase history, top-up records, bonus information, book feedback, analysis and improvement settings, and other details about your use of and actions on Services.
Advertisers and advertising networks
We may collect information about you from third party advertisers and advertising networks. For more information on how you can control such information from third party advertisers and advertising networks, please refer to Section 4 and Section 8.
Non-identifiable information
Non-identifiable information refers to data that cannot be used to identify an individual. Examples of non-identifiable information include statistics on website visits, application downloads, and product sales volume. we will collect statistics information to understand how users use our Services. By doing so, we can improve our Services to better meet your requirements.
We keep your Personal Information and non-identifiable information separate, and use each independently. Circumstances may arise where we collect, use, disclose, and transfer non-identifiable information for other purposes at our own discretion. For example, we may share the non-identifiable information with advertisers or publicly to show trends about the general use of our Services.
3. Use of Collected Personal Information
We use your information to provide the Platform to you and to improve and administer it.
We generally use each of the categories of information we collect for the following purposes:
- to improve our services, which may include Personal Information collected to improve our offerings, and establish a service environment that users feel safe and easy to use our Services, such as auditing or data analysis, or for troubleshooting;
- to process transactions, we must collect data such as your name, purchase, and payment information;
- to respond to communications, reach out to you about your transactions or account, market our Services, provide other relevant information, or request information or feedback. From time to time, we may use your Personal Information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with us, you may not opt out of receiving these important notices;
- To send you notifications, emails, SMS messages, instant messages and inbox message to inform you about the updates of our Services, Terms of Service, Privacy Policy as well as any other operating rules, policies and procedures, new audio books, campaigns, promotions, special offers and any other direct marketing information about our products and Services based on your prior consent in Services. However, you may withdraw your consent at any time by contacting us throughservice@wehearfm.com.
- to protect individuals, employees, and us and for loss prevention and to prevent fraud, including to protect individuals, employees, and us for the benefit of all our users, and prescreening or scanning uploaded content for potentially illegal content, including child sexual exploitation material;
- if you choose to personalize your services or communications where such options are available, we will use information that we collect so that we can offer you those personalized services or communications;
- to comply with applicable law, for example, to satisfy tax or reporting obligations, or to comply with a lawful governmental request;
- to combine all the information we collect or receive about you for any of the foregoing purposes;
- for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.
4. Sharing of Personal Information
In principle, we do not provide Personal Information to third parties without your prior consent. However, We may share your Personal Information with third-party service providers, but only where it’s necessary to provide any of the Services to you (e.g., email providers, server providers, etc.). When we share data with third-party services that support our delivery of the Services, we require that they protect your Personal Information to the same standards we do.
We do not and will not release, rent or sell your Personal Information, except in the following very limited situations:
With your consent
After obtaining your consent, we will share the information that you have authorized with specified third parties or categories of third parties.
Service provider
We engage other companies and individuals to provide services to us for any of the purposes described in this Policy, such as cloud storage providers, payment card processing and verification. We require that these service providers provide the same or equal protection of user data as stated in this Policy, and prohibit them from retaining, using or disclosing your information except as necessary to provide services to us.
Third party plug-ins
With third party applications and platforms, such as Facebook, Google, that give you the option to post information about your activities on our Services to share with others within your network. This Policy does not apply to your use of any such third party applications and services, and we are not responsible for how those third parties collect, use and disclose your information. We encourage you to review the privacy policies of those third parties before connecting to or using their applications or services and to learn more about their information and privacy practices.
Other users
Any information that you include in your publicly-visible Star Reading profile, which may include your profile ID, nickname, photo and your personal introduction will be shared on our Services to all other users. If you participate in social features, such as chat, picture and other electronic information you disclose may become publicly available. It may also be read, copied, collected, or used by other users.
Government, public, regulatory, judicial and law enforcement bodies or authorities
We may release your information as required by law, such as to comply with a court order, or when we believe, in good faith, that release is appropriate to comply with the law and reasonably necessary to, including (a) comply with a legal obligation, process or request (including tax and related reporting requirements); (b) enforce our Terms of Service, Policy and other agreements, policies, and standards, including investigation of any potential violation thereof; (c) detect, prevent or otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Disclosures in the event of merger, sale or asset transfer
We may share your information in connection with any merger, sale of our assets, or a financing or acquisition of all or a portion of our business to another company. Under these circumstances, we will always require the third parties or related companies to comply with this Policy.
Affiliates
We may share your information with any members, subsidiaries, or affiliates of us, to provide our Services including improving and optimizing our Services, preventing illegal use and supporting users.
Advertising partners
We may allow third party advertisers and advertising networks to set technologies and other tracking tools to collect your information described in Section 8 to enable the technical delivery of personalized advertisements to your device. If you do not want to receive advertisements targeted to your interests from us, you can choose to disable personalized advertisements by going to Me > Settings > Privacy Settings > Personalized Ads, and disable personalize advertisements. iOS and Android operating systems also provide options to limit tracking and/or reset the advertising IDs (For more information about how to change these settings go to: https://support.google.com/ads/answer/2662922?hl=en, https://support.apple.com/en-us/HT202074). However, turning off personalized advertisement function will limit our ability to deliver relevant advertisement to you but may not necessarily reduce the number of advertisements you receive.
4.Where do we store your Personal Information?
If you choose to use our Service or provide your information to us, your information may be transferred to, processed and maintained on servers or databases located outside of the country or jurisdiction where your are located. It may also be processed by staff operating outside your country who work for us, for one of our suppliers or one of our business partners. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy and applicable law.
5.Where do we store your Personal Information?
If you choose to use our Service or provide your information to us, your information may be transferred to, processed and maintained on servers or databases located outside of the country or jurisdiction where your are located. It may also be processed by staff operating outside your country who work for us, for one of our suppliers or one of our business partners. By submitting your information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Policy and applicable law.
6.How do we protect your Personal Information?
We are continuously implementing and updating physical, organizational, contractual and technological security measures, such as encryption, to protect your Personal Information from loss, theft, unauthorized access, disclosure, copying, use or modification. The only employees who are granted access to your Personal Information are those with a business “need-to-know” or whose duties reasonably require such information.
Although we make good faith efforts to store the information collected on the Services in a secure operation environment, however, we cannot guarantee the absolute security of that information during its transmission or its storage on our system. We do not warrant or represent that your information will be protected against loss, misuse or alteration by third parties, since no method of transmission over the internet, or method of electronic storage is 100% secure.
7.Your Rights
You have the right to rectify and correct your Personal Information by logging into your account at any time. With respect to correction requests, where we agree that the Personal Information is inaccurate or incomplete, we will try to tell any third party to whom we have disclosed the relevant Personal Information so that they can rectify the Personal Information as well.
You also have the right to access Personal Information we hold about you, how we use it, and who we share it with.
You also benefit from the rights to request the restriction of processing, and the portability of your Personal Information. However, we may process your Personal Information if there are other valid legal grounds for us to do so (e.g., for the defence of legal claims or for other protections). You have the right to withdraw consent at any time, and you may object to our use of your Personal Information that we use on the basis of our legitimate interests (e.g., when we use your Personal Information to ensure account security).
We will retain your information for as long as your account is active or as needed to provide you with our Services. You canrequest deletionof your Personal Information at any time. We will evaluate such requests on a case by case basis. However, We may keep some of your information for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations, and we may process your Personal Information if there are other valid legal grounds for us to do so (e.g., for the defence of legal claims or for other protections). Sometimes your request will only be satisfied by closing your account, and you should understand that upon deletion of your account, you will lose the right to access or use all or part of Services.
If you have provided consent for the processing of your Personal Information, you have the right to withdraw your consent at any time. The withdrawal of your consent will not affect the validity of our processing carried out on the basis of the consent up until the point of withdrawal.
You can exercise these rights with us by sending a request to the following e-mail address service@wehearfm.com r by mail writing to the following address Unit 2, 27/F, One VistaSummit, No. 3 San Hop Lane, Tuen Mun, New Territories, Hong Kong. We have the right to refuse to process requests that are not meaningful or manifestly unfounded or excessive, requests that damage others' right of privacy, extremely unrealistic requests, requests that require disproportionate technical work, and requests not required under local law, information that have been made public, information given under confidential conditions. If we believe that certain aspects of the request to delete or access the information may result in our inability to legally use the information for the aforementioned anti-fraud and security purposes, it may also be rejected.
8.Advertisement; Third Party Content and Services
We allow other companies, called third party advertisers and advertising networks, to serve advertisements within our Services to deliver interest-based advertising to you about third party products and services. These third party advertisers and advertising networks use technology to send the advertisements and links that appear on our Services directly to you.
When you use our Services, some third party tools (SDKs) integrated within our Services may collect and use certain information collected from your device for the purpose of advertisement display and optimization. Such information includes device manufacturer, model, and operating system, screen size, orientation, audio, battery, device memory usage, carrier name, IDFV, IDFA or Android Advertising ID, time zone setting, locale settings (country and preferred language) and IP address. They may also use other technologies (such as cookies, JavaScript, or Web Beacons) to measure their advertisements’ effectiveness and personalize the advertising content you see. You can exercise choices over how we use your Personal Information and update your preferences at any time as described in Section 4.
You should consult these third party advertisers and advertising networks’ respective privacy policies for more information on their practices and instructions on how to opt-out of certain practices. Our Privacy Policy does not apply to, and we cannot control the activities of, such third party advertisers, advertising networks or websites. Any data obtained by third party advertisers and advertising networks subsequently shared with us is maintained and dealt with by us under this Privacy Policy.
9.Changes
Our Policy may change from time to time. If they do, we’ll let you know about any material changes, either by notifying you on the Site, app or by sending you an email. We will not reduce your rights under any updates to the Policy without your explicit consent.
Please note that your continued use of the Services after any change means that you agree with, and consent to be bound by, the new Privacy Policy. If you disagree with any changes in the Privacy Policy and do not wish to be subject to the revised Privacy Policy, you will need to close your account and/or stop using the Services.
10. Contact
In the event that you wish to make a complaint about how we process your Personal Information, please contact us in the first instance at service@wehearfm.com, and we will endeavor to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with your data protection authority or follow the dispute resolution process provided in the Privacy Policy.
11. Language
This Privacy Policy may be prepared in multiple languages. In the event of any inconsistency or different interpretation among any language version, the English language shall always prevail. All other language versions shall be deemed to be automatically amended to conform with and to make the relevant text consistent with the English text.
Special Terms Applicable Only to Users in the United States, Thailand, Mexico, Indonesia and Malaysia
Direct Email Marketing
We may send you information about our new content, audio books, campaigns, promotions and any other direct marketing information through emails to let you explore new release, exclusive content, updates, recommendations and any other special offers. We may rely on third party service providers to process and send such emails.
If you prefer not to receive such direct marketing information, you can easily unsubscribe by going to Me > Settings > Privacy Settings > Email Subscription, by using the "unsubscribe" functionality provided in each direct marketing emails we send you or contacting us through service@wehearfm.com to stop receiving further direct marketing information from us. However, please note that in all cases you will continue to receive all system e-mails (e.g. those regarding forgotten user passwords) and legal notices (e.g. updates to our policies) from us.
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